Thank you for shopping at Naniya India. We are committed to ensuring your satisfaction with our products. This Return and Refund Policy explains the terms and conditions under which returns and refunds are processed.

1. Returns:

a. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

b. Returns must be initiated within 10 Working days from the date of receiving the product. To initiate a return, please contact our customer service at info@naniyaindia.com with your order number and details of the item you wish to return.

c. Our customer service team will provide you with instructions on where to send the item. Please do not send your purchase back to the manufacturer.

2. Refunds:

a. Once your return is received and inspected, we will send you an email notification confirming the receipt of the returned item and the approval or rejection of your refund.

b. If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days. if Your payment mode was cash on Delivery our team will ask your bank details for payment.

c. Refunds may take additional time to reflect in your account, depending on your bank or credit card issuer.

3. Exchanges:

If you need to exchange an item for the same product or a different size, please contact our customer service atinfo@naniyaindia.com we will deliver it to you back within 10 working days. Exchanges are subject to product availability.

4. Return Shipping:

a. We will pay for the shipping charges. our team will ask you return Shipping charges and we will pay it with your refund.

b. consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service immediately at info@naniyaindia.com with photos of the product and packaging. We will arrange for a replacement or issue a refund.

6. Cancellations:

If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund. Once the order has been shipped, the standard return process applies.

7. Refund Status:

If you have not received your refund within the specified timeframe, please check your bank account or credit card statement. If the issue persists, contact your bank or credit card company. If you still have not received your refund, please contact us at info@naniyaindia.com

If you have any questions or concerns about our Return and Refund Policy, please contact us at info@naniyaindia.com . We value your satisfaction and appreciate your business with Naniya India.